Managing Your Non-Urban Metering Account with Synergy Water

Overview

This article offers guidance on managing your non-urban metering account. It covers the processes involved in monitoring your water usage, understanding your billing statements, and addressing any issues that may arise.

Accessing Your Metering Information

Synergy Water provides access to metering details through your account dashboard. Here, you can view recorded water usage and review your consumption history. It is important to monitor these details regularly to ensure your records match the billed amounts.

Steps for Regular Meter Management

1. Monitor Your Usage:

   • Regularly check your water usage data available on your account.

   • Keep a personal record of your readings to compare with Synergy Water statements.

2. Report Discrepancies:

   • If you notice any discrepancies between your own records and the Synergy Water meter readings, contact the support team immediately.

   • Be prepared to provide any personal records or documented evidence of your readings to assist in resolving the issue.

3. Maintenance and Calibration:

   • Ensure that the meter remains in good working condition. While routine maintenance is arranged by Synergy Water, report any faults or irregularities as soon as they are observed.

   • Inquire if periodic calibration is required to maintain measurement accuracy.

Troubleshooting Common Issues

• Inaccurate Readings:

  Check if there have been any changes in water usage practices on your property that might affect the meter reading. If the discrepancy persists, request an inspection of your meter.

• Delayed Reporting:

  If data appears out-of-date, verify the meter reading schedule and ensure that your self-submitted readings (if applicable) are provided on time.

• Technical Issues:

  For any technical malfunctions or communication issues with your remotely transmitted readings, log a support request with Synergy Water for prompt assistance.

Maintaining Compliance

Adhering to metering guidelines is essential for ensuring correct billing and sustainable water use. Stay informed about any updates to non-urban metering procedures on the Synergy Water website and through any official communications you receive.

Need More Help?

If you have additional questions or need further clarification on managing your non-urban metering account, reach out to Synergy Water customer support. They can provide detailed assistance to ensure your account remains accurate and your water usage is properly managed.